Preparing Staff to Serve Patrons With Disabilities
A How-to-do-it ManualBook - 1995
This manual provides the library manager with the background, techniques and tools needed to prepare frontline staff to meet the challenge of providing one-on-one and general service excellence to patrons with disabilities in compliance with the Americans with Disabilities Act (ADA).
Publisher: New York : Neal-Schuman Publishers, c1995.
Characteristics: viii, 143 p. ; 28 cm.
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