151 Quick Ideas to Deal With Difficult PeopleBook - 2007
The extensive topics in this book deal with how to handle characters ranging from Bunglers to Backstabbers to Bullies. Few books on difficult employees, if any, offer such an extensive assortment of characters you are likely to encounter at work and how best to deal with them. When faced with difficult employees too often managers and coworkers lack the skills for handling the stressful encounters, so they throw up their hands in complete exasperation. Well, all that ends with this book. Because the information in this book is so concise and practical you'll refer to it again and again. Whether you're a manager, or coworker of difficult employees, the advice will give you the tools to better supervise problem workers or the confidence to stand up to them.
Publisher: Franklin Lakes : Career Press, c2007
Characteristics: 187 p. ; 21 cm