Library 2.0

Library 2.0

A Guide to Participatory Library Service

Book - 2007
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Publisher: Medford, N.J. : Information Today, c2007
ISBN: 9781573872973
Characteristics: xxv, 172 p. : ill. ; 23 cm
Additional Contributors: Savastinuk, Laura C. 1979-
Alternative Title: Library two point zero


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Jun 04, 2012

Casey and Savastinuk offer a definition of Library 2.0 as “a model for constant and purposeful change” which “empowers library users through participatory, user-driven services,” thereby “[seeking] to improve services to current library users while also reaching out to potential library users” (p. 5). The user is a central component of Library 2.0, and throughout their book, Casey and Savastinuk argue that library users should have a voice in developing, evaluating, and changing library services. They discuss various ways in which user feedback can be gathered, ranging from surveys and comment forms to informal conversations with staff. They also suggest that libraries make a concerted effort to reach out to and draw in non-users. They argue for the use of technology where it supports the goal of purposeful change and participatory service, cautioning against “the lure of technolust” (p. 73). Overall, the book offers useful ideas for libraries wishing to make their services more participatory and user-oriented.


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